louij2 Posted December 4, 2017 Share Posted December 4, 2017 Hi I wiped my old USB with my activated copy of unraid basic and then realised after I need to use that to transfer the key over to the new USB. I contacted support but no response yet. I tried entering my key again but it just says error, anyone able to help me out? Quote Link to comment
Frank1940 Posted December 4, 2017 Share Posted December 4, 2017 3 hours ago, louij2 said: I tried entering my key again but it just says error, anyone able to help me out? Help us out a bit. First, what version of unRAID are you running? Second, describe greater detailed exactly what you did when you were doing the action in the quote. Are you aware of this page? https://lime-technology.com/replace-key/ Quote Link to comment
louij2 Posted December 5, 2017 Author Share Posted December 5, 2017 I don't have a replace key button only trial and buy key Quote Link to comment
louij2 Posted December 10, 2017 Author Share Posted December 10, 2017 Hi sorry, I am on Version 6.3.5 I cant even install the trial I get this error Quote Downloading https://keys.lime-technology.com/unraid/16f89bd12eda3826b85c8a59c8910c733cf105d3/Trial.key ... ERROR (4) I'll try to reinsall On 04/12/2017 at 8:31 PM, Frank1940 said: Help us out a bit. First, what version of unRAID are you running? Second, describe greater detailed exactly what you did when you were doing the action in the quote. Are you aware of this page? https://lime-technology.com/replace-key/ Quote Link to comment
Frank1940 Posted December 11, 2017 Share Posted December 11, 2017 (edited) You seem to be having a lot of problems with what seems to a very simple problem to resolve. There have been a lot of folks who have had problems over the years with key files and most of the time LT has responded within 24 hours. I would suggest going back to that 'Replace key' page again. Compose another e-mail to LimeTech and explain the situation in detail (and/or) point them to this thread). Include such details as the GUID's of BOTH the old and new flash drives, the email address that you registered the original key under, and request a key file for your new drive. About the failure to get a Trial Key. I do not know the meaning of that error code. I suspect one of three problems, (1) your server can not get to the Internet, (2) the server is not reaching a DNS server, or (3) the unRAID key server was having temporary problem . Edited December 11, 2017 by Frank1940 Quote Link to comment
louij2 Posted December 12, 2017 Author Share Posted December 12, 2017 Hi I attempt to reinstall my key and simply get the error 4 again Quote Downloading https://keys.lime-technology.com/unraid/dbf5c765da817d318f258eccda41e08569b68e05/Basic.key ... ERROR (4) Does anyone know what this error means? Quote Link to comment
louij2 Posted December 12, 2017 Author Share Posted December 12, 2017 I also cannot go through with the replacement procedure as I do not have the replace key button only purchase key and trial key Quote Link to comment
louij2 Posted December 12, 2017 Author Share Posted December 12, 2017 Fixed it just did a reinstall Quote Link to comment
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