In desperate need of help after failed drive swap

[ghart999]

Hello all. I've had Unraid 6.2 running smooth for years and one of my 3TB drives finally failed. It's not the parity drive!!! No big deal right. I swapped in a new one and Unraid says its faulty as well. I put the new drive in the same SATA slot. Then I tried another open slot and new cable thinking that might be the problem, but I get the same issue. I even plugged the new drive into a PC and was able to format it as NTFS without issue, so I know the drive's not bad. Any idea? Thank you all so much.

 

 

Edited November 29, 2017 by ghart999

[JorgeB]

Post your diagnostics: Tools -> Diagnostics

[trurl]

I am guessing that you have already rebooted so it might be useful to get some more information in addition to your diagnostics, which won't tell us what happened before the reboot.

 

It is very unclear from your text where exactly your screenshot fits into this whole scenario. Seems like that screenshot must have been taken with the original disabled disk in place. Is that correct?

 

[ghart999]

The screenshot is what's there now with the new drive in place. I have rebooted numerous times since the original fail. Enclosed is the diagnostics. Thank you very much.

 

 

vader-diagnostics-20171129-1410.zip

[JorgeB]

We need diagnostics that show the problem happening, current diags are right after reboot and the array was no even started, re-enable disk3, it it fails again grab and post the diags before rebooting.

 

To re-enable the disk:

 

https://wiki.lime-technology.com/Troubleshooting#Re-enable_the_drive

[ghart999]

OK. I followed the directions in the link and I hope I got this right. I started the array, then I stopped again and then restarted.

 

Attached are more diagnostics after the array was started. 

 

vader-diagnostics-20171129-1424.zip

[JorgeB]

2 minutes ago, ghart999 said:

OK. I followed the directions in the link

No you didn't, you didn't re-enable the disk, you just started the array with the emulated disk, try again, you just need to follow the instructions.

[ghart999]

Yes you're right. I forgot to remove the disk and start the array without it. I have now done so. I accidentally assigned the new device in Disk 4 slot instead of Disk 3. Does this matter? What does Disk 3 still show the red X? The array has started and clearing things out. I assume this is all good?

 

[JorgeB]

5 minutes ago, ghart999 said:

I assume this is all good?

No, not good, unless you have another disk to then replace disk3, if you don't cancel the clear, stop the array, unassign disk4 and re-assign it as disk3, then start the array again to begin the rebuild.

[ghart999]

OK. I did what you said. I think all is looking good now. See below. I'll chime back once the rebuild has been done. Thank you very much.

 

[JorgeB]

?

Don't forget to grab the diags before rebooting if there are any more issues.

[ghart999]

Will do. Thank you Johnnie. You saved my marriage.

[trurl]

57 minutes ago, ghart999 said:

Will do. Thank you Johnnie. You saved my marriage.

Maybe a joke, maybe not. Do you mean you had the baby photos with no backup?

 

Any irreplaceable files absolutely must be backed up. unRAID parity is no substitute for a good backup plan.

[ghart999]

Yes I know I need to do this too.

[trurl]

5 hours ago, ghart999 said:

I've had Unraid 6.2 running smooth for years

And you have no backups?

[ghart999]

I just bought an 8TB drive and I will do my backups.

[ghart999]

The array is back online and working. Thank you guys very much!!!

[BobPhoenix]

19 hours ago, ghart999 said:

I just bought an 8TB drive and I will do my backups.

I would get 2 8TB drives and store one at a relatives house. Then as you add photos you swap your drives with the relative so that you have backups at an off site location. You might even consider a cloud backup as well for a third off site location.  If I had any pictures that precious to me I wouldn't take any chances.